Frequently Asked Questions (FAQs)

GENERAL

How do I contact you for support? 

We would love to hear from you! You can contact us by email: support@taylorandjessie.com Emails are generally responded to in 1-3 business days.

 

Can I share pictures, feedback, or reviews? 

We love customer feedback! You can share with us by email: support@taylorandjessie.com or Instagram @taylorandjessie_co

 

Can I place a bulk, wholesale, or corporate gift order? 

Yes. Please visit our Wholesale order page for more information.

 

PRODUCT

What size are your products? 

Our planners are 7 x 9 in, sticky notes are 3.25 x 3.13 in, notepads are 1.48 x 3.07 in, and notebooks are 6 x 9 in. You can get more details about each product on the product page in the description. 

 

How heavy are your planners? 

Planners are 1 lb. 5 oz. 

 

How long is the order and shipping process? 

Processing time varies based on order and season (Nov. - Jan. are busier seasons). Typical total processing and shipping time is 7-14 business days. Get more info on our Shipping, Returns, and Exchanges page. 

 

Do you accept returns, cancellations, or exchanges? 

No cancellations or returns. Exchanges only on items damaged during shipping. Read more about our policies on our Shipping, Returns, and Exchanges page.